Return Policy

Effective Date: May 5,2025
Thank you for shopping with Shop123! We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we’re here to help.

1. Return Eligibility

You may return most new, unused items within [30] days of delivery for a full refund, exchange, or store credit, subject to the following conditions:

  • Items must be unused, unwashed, and in their original packaging.
  • A receipt or proof of purchase is required.
  • Clearance or final sale items are not eligible for return.

2. Non-Returnable Items

The following items are non-returnable:

  • Gift cards
  • Downloadable or digital products
  • Personalized or custom-made items
  • Perishable goods (e.g., food, flowers)

3. How to Initiate a Return

To start a return, please contact our customer service team at:

Email: [support@yourcompany.com]
Phone: [(123) 456-7890]

We will provide you with return instructions and a Return Merchandise Authorization (RMA) number. Returns sent without prior authorization may not be accepted.

4. Shipping Your Return

  • Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).
  • We recommend using a trackable shipping service or purchasing shipping insurance.

5. Refunds

Once your return is received and inspected, we will notify you of the status of your refund. If approved:

  • Refunds will be issued to your original payment method.
  • Please allow 5–10 business days for the refund to appear in your account.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [support@yourcompany.com].

7. Late or Missing Refunds

If you haven’t received a refund after 10 business days:

  1. Check your bank account again.
  2. Contact your credit card company or bank (processing times may vary).
  3. If you’ve done all of this and still have not received your refund, please contact us.

8. Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 7 days of delivery with photos of the issue. We’ll arrange for a replacement or refund at no cost to you.

9. Questions?

We’re here to help. Reach out to us anytime with questions or concerns:

Shop123
Email: [support@yourcompany.com]
Phone: [(123) 456-7890]
Address: [Your Company Address]